Do Not FAX InformationComputer Support Group, CSGNetwork, is a supporter of the efforts of the Federal Communications Commission (FCC), the nation's airways and communications protection and regulation agency. Be clear that your complaint is about a "TCPA Unsolicited Fax." Indicate that you did not invite or give permission for the sender to send you the fax(es) and that you request the Commission take appropriate action against the sender. The FCC lists recent TCPA enforcement actions at www.fcc.gov/eb/tcd/ufax.html, consumer protection agency and champion of the Do Not Fax movement, similar to the National Do Not Call Registry. Click here to view more information from the FTC on the National Do Not Call Registry and how to avoid telemarketing fraud, or see our Do Not Call Info page.
With the ever increasing use of E-Mail as a time and cost saving method of communication, the FAX is becoming less important in many businesses and to personal users. However, it is still important for specific uses. It is also protected by the government from abuse by advertisers. Abuse increases the recipient's overhead and general overall expense. Unsolicited fax communications, known as JUNK FAXes, cause your ink, paper, and time wasted! A recent Supreme Court decision indicates relief may be on the way. A large advertising fax blaster (a company that contracts with advertisers to send out faxes for the advertisers) argued actively that unsolicited faxes should be protected as commercial "free speech" under the First Amendment. The Supreme Court rejected the argument, upheld the federal law banning unsolicited fax advertising, and ordered the fax blaster to pay a $5.4 million fine to the U. S. Federal Communication Commission. That is a significant message... An "unsolicited advertisement" is defined as "any material advertising the commercial availability or quality of any property, goods, or services which is transmitted to any person without that person’s prior express invitation or permission." Beginning January 1 2005, a person may grant permission to send a fax advertisement only with a signed, written statement that includes the fax number to which any advertisements may be sent. Just because your fax number is published or distributed at present does not mean others have permission to send you unsolicited advertisements. However, until January 1, 2005, a fax sender may continue to rely on a very vague “established business relationship” for permission to fax an advertisement. As of January 20, 2006, the FCC has implemented this act but has given some latitude for the delay of some actions until April 5, 2006.
The Telephone Consumer Protection Act of 1991 (TCPA) and Federal Communications Commission (FCC) rules prohibit sending unsolicited advertisements, also known as "junk faxes", to a fax machine. This prohibition applies to fax machines at both businesses and residences. If you want to join the fight against unsolicited junk fax advertisements, when you receive such a fax, here are actions that you can take.
You may file a complaint with the FCC by calling the FCC's Consumer Center at 1-888-CALL-FCC (1-888-225-5322) voice or 1-888-TELL-FCC (1-888-835-5322) TTY. Alternatively you can send a letter summarizing the complaint to the FCC action address. You can now FAX a copy of your problem to the at 1-866-418-0232, toll free.
Federal Communications Commission
Consumer & Governmental Affairs Bureau
Consumer Inquiries and Complaints Division
445 12th Street, SW
Washington, DC 20554
When you contact them, be very clear that your complaint is about a "TCPA Unsolicited Fax violation." Indicate that you did not invite or give permission for the sender to send you the fax(es) and that you request the Commission take appropriate action against the sender. The FCC lists recent TCPA enforcement actions at this website, www.fcc.gov/eb/tcd/ufax.html.