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CSG has a full time staff of computer support experts. If you ae looking for online software or operating system Remote or HelpDesk Support, please Contact us by E-Mail initially for the most efficient use of time. We have been in the business for more than 30 years and are factory trained and authorized on most hardware and software available today. We also support many hardware/software combinations that are no longer supported by the makers or other servicers. Chances are that whatever you have that is computer related, we can fix it if we can get parts for it.
We know that computer problems seldom occur between 9 to 5 on days you are not busy, or at convenient times. Usually they happen at the worst possible time. We have service available when YOU need it. We have the prestigious Novell CNE, Microsoft MSCE, MSCE+I, Nortel Certified Network Architect and Cisco CCIE engineering certifications; we also have networking product and specialty certifications from Cisco, Bay, Nortel, Digital, Sun, AT&T, IBM and MCI. CSG has a full time EE supervising all technical operations. We are factory authorized by most major manufacturers for service and repair. We do NOT sell equipment as a normal part of our service, except to current customers that request and prefer us to do so. Our primary business is support, consulting and service so that we can be objective, rather than tied to a particular product, in consulting and support decisions.
For standard maintenance, emergency service, repairs, consulting, networking and various installation tasks, we are available at times that will not conflict with normal work and office duties of your organization. Our rates are reasonable and we offer fast, courteous service anywhere in the country. What we do, we do with pride and honor. We stand behind our work proudly. We are located in the low desert region of Southern California but have customers all over the country. Should you need to send equipment to us for service, repair or configuration, check with us first for scheduling purposes. If possible, make a complete backup of the system prior to shipping it. Record serial numbers and identifying characteristics in the event the carrier loses the shipment. (We realize that is not always possible.) We find FedEx is usually the fastest and best method for equipment to get from point A to point B safely. There are several other carriers that operate here in the desert including UPS, Airborne Express, Roadway Express, DHL, USPS (U. S. Mail), and Purolator. If you are shipping somewhere else, or needing tracking info on some other carrier, you might find what you are looking for at Track Web. Intenational shipping is best with FedEx, DHL and UPS. Whatever your choice, insure your equipment for the full value and pack it carefully. Make certain it is traceable! (In the event of loss, you will probably need to substantiate the value.) We will return equipment the same way it was sent, insured in the amount you specify, in the same time service. All equipment must have a detailed statement of problems with it. (Why did you ship it to us?) Normally we only want the equipment that is in question shipped to us. (We do not want power cords, unless they have transformers on them, or phone lines. We usually do want external printer cables and SCSI cables if that device is a problem.) We do however, REQUIRE a complete list of peripheral devices by manufacturer, model and type. (For example, your system hard drive is bad and you need it replaced. You do not need to ship the monitor but we need to know what kind it is. IE: Princeton Graphic Systems EO70 17".) This is particularly important with external intelligent devices including printers, scanners, external drives of any kind, modems, cameras, graphic tablets, mice and other pointing devices. Often, in the event that software re-installation is required, we need your software serial numbers and/or software. We do NOT install software without proof of legal ownership such as your original disks, CDs, factory distribution media, or serial number certificates. We are not the software police department but cannot afford to be placed in jeopardy for legal software ownership violations. Do NOT ask us to violate this!
Our standard service procedures include an intense cleaning process, particularly systems, prior to repair or service. Subsequent to repairs or service procedures, electronics are visually inspected for good connections, wiring and soldering. Mechanical devices are inspected for security, clearance, binding and operation. Heat, cold and shake testing (the basic equivalent of shipping conditons) are done. All factory voltage checks are done, all factory tests are executed and a burn in period is initiated. (Items or systems designated by the customer as intermittant usually go through this testing process several times to assure stability.) The time length of the burn in varies from part to part according to factory guidelines; systems are 24 hours unless otherwise requested by the customer, more or less. In the case of systems, we do NOT install new drivers, updates to software, service packs to software or upgrades unless requested by the customer. We do make company indicated MANDATORY, CRITICAL or URGENT software changes that are appropriate for your system. If we do any of those software enhancements, mandatory or optional, unless otherwise requested, we make a tape backup of the system prior to installation. The tape is kept for a period of 30 days in your file, then recycled. If you have a tape drive and software in your system, we use it; otherwise, we use a drive, software and interface best suited to your system. Contact us by E-Mail initially for the most efficient use of time, ours and yours, or through conventional means for a quote. If you E-Mail us, supply as much detail as possible in your initial contact. We will respond quickly. If you are bringing your equipment to us and wish to stay in the area, you might want to make reservations in a Palm Springs area hotel, or perhaps Palm Desert, Desert Hot Springs, La Quinta, Rancho Mirage or Cathedral City. Thanks for stopping by...
Computer Support Group
2972 Vincentia Road
Palm Springs, CA 92262
760-327-8289 Voice
760-327-8299 FAX
E-Mail Support and Technical Functions
If you need drivers, drive settings, jumper configurations or typical "installation and troubleshooting" information concerning a specific product, you may want to look through the list of links to various manufacturers and third party support sites for such. All are hardware related but most have direct software support for the items that need it. Most are free; some have a nominal charge but most, as are we, are open and available on-line all the time. Some may require special fonts or languages for your browser. (Most current browser versions will let you know that...) All of these links are checked frequently for validity (because we use them also) and as companies change hands, are taken over, go out of business or merge, that is noted and posted. We have found MSIE 4.X (the Beta of MSIE 5 also) generally works and displays this information without too much problem. Often, there are differences between Netscape and MSIE, particularly with sound, frames and tables. However, in this industry, it seems we try to conform to Mr. Gates' standards. If you do not have the latest version of either of these browsers, you may obtain them by clicking on the appropriate logo at the bottom of this page. (AOL users may wish to use one of these rather than the standard AOL browser.) Good luck and good hunting. If you found the service helpful, please let us know. If you find a problem, let us know that as well. Hopefully we can find the time to put these in a reasonable order after the first of the year.
Obviously, we have no control over other sites and the information contained therein. We cannot guarantee the validity or accuracy of the information on those sites and cannot forsee the outcome and effect if applied to your systems. We suggest that prior to making ANY changes to your systems with information obtained from ANY location, back up your data to a media that will afford easy and effective recovery if a problem occurs. We also advocate REGULAR data back up procedures. It is not a question of "IF" you will lose data through a drive crash or similar disaster, it is only a question of "WHEN" it will happen. To quote one of our favorite organizations, the Boy Scouts of America, "Be prepared"!
If you have a disk crash, your best source of recovery is a tape or CD that is recent. Some crashed drives can be recovered but the process is expensive. The process is painstakingly slow and the recovery rate is about 60% of the drives get recovered. Of the other 40%, there is often partial recovery to a few; about 30% cannot be recovered. Our prices start at $1500.00 to try with no guarantees. There are several other sources that offer data recovery, Ontrack Data Recovery, CBL Data Recovery Technologies, Vantage Data Recovery, CBL Data Recovery Technologies, Drivesavers, ACS Data Recovery, Total Recall, Stellar Information Systems Ltd. and ActionFront Data Recovery Labs. These companies have about the same recovery rate. On large drives, the time involved OFTEN equates to several thousand dollars to attempt recovery. We know of one company, ITS's Data Recovery Specialist, that does recovery of data from most all media for a flat rate. They also sell and repair hard disks and other peripheral products. Don't get into the situation that you need these services, including ours. Back up your data regularly.
Hardware Companies and Related Software Drivers
Software Companies and Related Sites Drivers
Specific Customer Support Pages
The above links were last checked on 11/11/2007.
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