Computer Support Group


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Remote Help Desk Assistance
PLEASE READ ALL STEPS OF EACH SECTION BEFORE PROCEEDING
Remote Assistance Support Information - Preliminary Information and Agreement
There are three sections (pages) of information that you should read prior to attempting to download the client software and trying to install it. Each of the three sections has simplified instructions in six (6) steps, ten (10) steps and seven (7) steps respectively. Each section takes about 5 minutes or less to read and comprehend. The time is well spent. You may print each section by clicking on the PRINT button near the top of each section. The sections are formatted for easy full page printing. By printing them, you will have ALL of the information at your finger tips when you are in the installation program. We strongly suggest printing each section.

Below is the Online Computer Repair Terms and Conditions (OCRTC) Agreement. THIS IS A CONTRACT, AND ONCE ACCEPTED BY YOU, YOU ARE LEGALLY BOUND BY ALL OF THE TERMS AND CONDITIONS, AS ARE WE. Read through it carefully. If you agree to bound by the term and conditions, fill in your name, phone numbers, E-Mail address and click on Agree. You must also give us a basic description of what the computer is doing that you feel is not right. (Explain why you want us to do this repair!) This is your electronic agreement to the terms stated there in. Without your agreement, we cannot assist you remotely.
COMPUTER SUPPORT GROUP, INC. - CSGNETWORK.COM
Online Computer Repair Terms and Conditions


THE COMPUTER SUPPORT GROUP, INC./CSGNETWORK.COM, KNOWN HEREAFTER AS "CSG", SERVICE AGREEMENT, THE TERMS OF ANY APPLICABLE WARRANTY OR ANY EXTENDED SERVICE CONTRACT BETWEEN YOU AND CSG WILL GOVERN SERVICE. CSG IS A CALIFORNIA CORPORATION; ALL OF THE PROVISIONS OF THIS AGREEMENT SHALL BE CONSTRUED UNDER, AND ALL ACTIONS TAKEN BY ANY PARTY HERETO, ARE GOVERNED BY THE STATE OF CALIFORNIA AND/OR THE FEDERAL LAWS OF THE UNITED STATES OF AMERICA. PLEASE READ THESE REPAIR TERMS AND CONDITIONS CAREFULLY.

BY CLICKING ON THE "AGREE" button - you are acknowledging that you have read and understood, and agree to the "Computer Repair Terms And Conditions Agreement" statement below. YOU AGREE THAT THESE REPAIR TERMS AND CONDITIONS GOVERN SERVICE BY CSG. IF YOU DO NOT AGREE TO THESE REPAIR TERMS AND CONDITIONS, CLICK ON THE "CANCEL" button; no estimate will be made, no work will be done and no charges will apply.

1. Service. You have requested service from CSG. Unless otherwise exempt from any charges due to the applicability of a warranty, service agreement, or extended service contract, CSG will diagnose and service your computer for a fee as described in Paragraph 2 below. The services to be provided will be described to you, the estimated charges for such services that will be provided will be described to you, and the estimated charges for such services will be determined by CSG during the diagnosis of your equipment.

2. Services and Diagnostic Fee. We will notify you in writing of the results of our diagnosis and the estimated work to be done and the related costs. CSG may charge you a diagnostic fee ("Diagnostic Fee"), plus applicable tax, for the inspection of your computer to determine an estimated repair cost. CSG will ask for your approval of the estimate before performing the work necessary. If you do not agree with the estimated charges, CSG will not perform or complete the services indicated in the estimate, on your computer and may charge you ONLY the Diagnostic Fee plus applicable sales tax. If you agree with the estimated charges, CSG will perform all necessary services reasonably necessary to properly complete the repair of your computer or system. Once service is complete CSG, will send you a detailed description of the work performed.

4. Payment. Unless your service is covered by CSG's warranty or extended service contract without charge to you, you will pay the estimated charges stated when you authorized service and prior to any service being performed. The estimated charges include all service labor only. Once service is complete, your payment for the actual costs incurred and the final sum owed, if different from the estimate, is due upon completion. Should it be determined in the course of the performance of diagnostics that the problems on your computer are hardware based, CSG will notify you of same and you may take or send the hardware to a repair station of your choice or to CSG, for service on the hardware; diagnostic fees may still be applicable. No adequate estimate of that expense can be determined without actually testing the hardware.

5. Transfer or Installation Services. Unless otherwise agreed, CSG is not liable for and you agree to hold CSG harmless from any and all damages, costs, and expenses incurred as the result of any defect or damage to any software or data residing or recorded in your computer, whether incurred during the course of CSG's services or otherwise. If service involves transferring information or installing software, you represent that you have the legal right to copy the information, to use the software and agree to the terms of the software license, and you authorize CSG to transfer the information and accept such terms on your behalf in performing the service.

6. Warranty. In servicing your computer, CSG warrants that service will be performed in a professional and timely manner. All services are warranted for a period of 30 days at the discretion of CSG. There is NO warranty for removal of viruses, spyware, adware or malware; if they are the cause of a repeat effort, you will be charged again for that service.

THIS WARRANTY AND REMEDY ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED, WITH RESPECT TO ANY AND ALL SERVICES PERFORMED FOR YOU BY CSG. CSG SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES WITH RESPECT TO SUCH ITEMS, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WHETHER EXPRESS OR IMPLIED. IF CSG CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THE EXPRESS LIMITED WARRANTY ONLY.

9. Limitation of Liability. IF ANY DAMAGE SHOULD OCCUR WHILE YOUR COMPUTER OR SYSTEMS ARE BEING SERVICED, CSG HAS NO LIABILITY FOR THE COST OF REPAIR OF THE AFFECTED COMPUTER. CSG'S ENTIRE LIABILITY TO YOU FOR DAMAGES ARISING FROM ANY CAUSE WHATSOEVER WITH RESPECT TO THE SERVICE OF YOUR COMPUTER, WHETHER DUE TO CSG'S ERROR OR NEGLIGENCE OR TO ANY OTHER REASON, IS LIMITED TO THE AMOUNTS THAT YOU PAY CSG FOR SUCH SERVICE. CSG HAS NO LIABILITY WHATSOEVER FOR INDIRECT, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF USE, LOST PROFITS OR REVENUE, OR ANY OTHER DAMAGES WHATSOEVER NOT OTHERWISE EXPRESSLY PERMITTED UNDER THIS AGREEMENT. CSG EXPRESSLY HAS NO LIABILITY FOR LOSS OF OR DAMAGE TO DATA OR SOFTWARE APPLICATIONS WHILE PERFORMING SERVICE. YOUR ONLY REMEDY UNDER THE REPAIR TERMS AND CONDITIONS IS TO SEEK RECOVERY OF DAMAGES AGAINST CSG IN AN AMOUNT NOT TO EXCEED WHAT YOU PAID CSG FOR THE SERVICE.

10. Data Protection. You agree and understand that it is your (the customer's) responsibility to maintain copies of all important data on your computer, and to obtain such copies prior to authorizing CSG to commence its services for you.

11. This agreement shall be construed under the laws of the State of California. In the event any dispute arises under this agreement or in any manner concerning the subject matter thereof, the parties agree that any such dispute shall be subject to binding arbitration only, and the parties expressly waive any and all rights they may have to otherwise proceed with such dispute resolution in a court of law. Any and all binding arbitration proceedings shall be undertaken as "fast track" proceedings and shall only be commenced in Los Angeles County, California. Such arbitration proceedings shall be administered by JAMS or, in the event JAMS ceases doing business, then by its successor or other similar entity organized and doing business in Los Angeles County, California. Each party shall bear its own costs and expenses of such proceedings, including any and all resulting attorney fees; provided, however, that the prevailing party in such proceedings may have the right to recover attorney fees against the opposing party if such fees are otherwise recoverable in disputes of that type under the laws of the State of California. This paragraph is intended to be and shall be construed as a forum selection clause, and the parties agree to bound hereto.


You MUST send this agreement to us before we can help you!

    Do You Agree To The Above Terms And Conditions? I Agree I Do Not Agree

    Do You Consider This Repair Urgent? Yes No

    On This Computer, Is The Data Backed Up? Yes No

    Has An Estimate Amount Been Given To You? Yes No


Estimate Amount:
Name:
Company:
City/State/Zip:
Time Zone:
Telephone:
E-Mail:
Requested Time:
Found CSG By:

Describe The Problem In Detail



Clicking the "send Us The Information" button below will send our remote support department the electronic message containing the above information. Unless the "I Agree" box is checked, we cannot assist you. Sending this is the equivalent of signing your name to the answer you have given. If you are ONLY agreeing to an estimate amount AFTER we have evaluated and estimated your computer repairs, you need only check the appropriate boxes and fill in the estimate amount and your name.


Computer Support Group/CSGNetwork.com is an authorized "Certified Support Center" for Syberfix Client software. The above materials, such as images, box shots, screenshots, and text and for the use of certain trademarked materials, such as logos, marks, and icons are owned by Syberfix™ Solutions™ Incorporated ("Syberfix™") and provided under license. Those materials are subject to © Copyright 2001-2006. All rights reserved. Syberfix™ Solutions™ , Inc. This site and contents therein are Copyright © 1977 - 2006 Computer Support Group. CSGNetwork and CSGNetwork.Com are registered trademarks with the US Patent and Trademark Office.