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Remote Help Desk and Support
 Extremely Popular! |
If you are looking for remote assistance to a problem that you have not been able to resolve, we can attempt to assist you since you are obviously able to get to the Internet. Use this contact us link to E-Mail us to set up a time for remote assistance; send your E-Mail to the remote assistance name as it will be faster. You may also use our online form to set up a time, read our agreement and conditions, and authorize us to do the work within the same message. Be sure to let us know what time zone you are in, along with a description of the problem. We are in the Pacific Standard Time Zone, which does observe DST when applicable. We may ask you to log into our Help Desk Chat Utility to get a one-on-one conversation that is faster than E-Mail. It requires NO software installation and is not vulnerable to the issues that come with AIM, Yahoo, MSN or other messenger software installations. It is NOT manned unless you see the Administrator logged and signed in. Without the Administrator logged and signed in, there is NO communications capability! We may also ask you to use our IP Address Detector or our Browser Information Detector to get specific information before we attempt to connect to your computer.
Computer Support Group Staff and the Davis family, Evan, Christian, Gene III, Diane and Gene
Computer Support Group and CSGNetwork.Com remote repair staff is adept at remote repair, using Microsoft tools, as well as others. That software must be already installed for us to assist you. We are also a Syberfix Certified Support Center, using time-proven SyberFix remote software for the sole purpose of remote assistance. With your permission and at your request, we can log into your machine and assist you in resolving problems, even if we have had no previous customer relationship with you. You must install the client software on your computer but the information below will assist you in doing that. The amount of control we have on your machine is up to you. At this time, we do NOT have the capability to handle MACs or other Apple products, or other operating systems other than Windows. We have no plans to change that in the near future. Supported versions of Windows operating systems are Windows 98SE (Second Edition), Windows 2000 (all versions including server products), Windows 2003 Server and later, and all versions of Windows XP. Because of communication issues, we cannot support any server versions prior to Windows 2000 Server. We do not remotely support Windows 3.X, Windows 95, Windows 98 releases prior to SE, or Windows ME; Microsoft doesn't support them at all any longer. We do TRY to help with those versions in our shop upon request. We charge for the Remote Assistance services based on time and effectiveness of the attempt. A minimum diagnostic estimate charge applies in all cases. You MUST establish payment information in advance of the attempt if you are not already a customer. If you are a current customer, your account must be in good standing.
The download of the client software (what YOU must install on your computer) takes from 2 to 10 minutes based on your computer's speed and your Internet connection speed; by current standards, it is quick and simple to install. While we can operate by modem, the speed is very slow and the time to do a repair is greatly increased. We do not recommend the use of a modem unless there is no other way...
Before you choose to download the software, the required level of competence for you, user of the client software, is absolutely bare minimum. You need only follow displayed instructions but you MUST follow them exactly. You should read the three printable pages of instructions prior to attempting to install the software. Each section (page) has simplified instructions in six (6) steps, ten (10) steps and seven (7) steps respectively. It takes about 5 minutes per section to get an understanding of the required information in advance of doing the download and installation. Before you attempt to install the software, you may wish to print the instructions; there is a print button near the top of each section. When you click on the "Read The Instructions and Agreement First!" link below, it will take you to the instructions area and to the software download at the bottom of the final section. You will NOT find this difficult or intimidating in any way. Thank you for choosing CSG to assist you...
We encourage you (REALLY encourage you) to click on the above link prior to downloading and trying to install the software. This link is conveniently located on the bottom of the last page of instructions also. Please use it there AFTER reading the instructions and agreement! You must agree to the terms and conditions prior to any work being performed.
| This is the minimum requirement for YOUR computer and environment for remote assistance... | ||
| PC running Windows 98 SE, 2000, XP, 2003 (and up) Server | ||
| Internet connection (broadband is recommended) or 56 K Modem | ||
| We also recommend that you have a least a 300 MHz, 64 MB RAM, and 5 MB of free diskspace on your hard drive
Computer Support Group/CSGNetwork.com is an authorized "Certified Support Center" for Syberfix Client software. The above materials, such as images, box shots, screenshots, and text and for the use of certain trademarked materials, such as logos, marks, and icons are owned by Syberfix™ Solutions™ Incorporated ("Syberfix™") and provided under license. Those materials are subject to © Copyright 2001-2006. All rights reserved. Syberfix™ Solutions™ , Inc. This site and contents therein are Copyright © 1977 - 2006 Computer Support Group. CSGNetwork and CSGNetwork.Com are registered trademarks with the US Patent and Trademark Office. |